Our main priority is getting your shipments to their destinations safely. You can assist us by carefully packaging and preparing your parcel. If you do not follow these recommendations, the Courier may refuse to uplift your incorrectly packaged parcel, add a surcharge and / or reject any potential claims.
Packaging Regular Parcels Correctly
We recommend using a new, double-layered cardboard box. Used boxes can possibly be damaged already and may provide your shipment with less protection than a new one does. Box strength should be chosen carefully according to the type of goods being packaged. Three-layer corrugated cardboard is suitable for light and bulky goods; five-layer corrugated cardboard is best for heavy, fragile and sensitive goods; and seven-layer corrugated cardboard will work for very heavy goods. Packages wrapped only in shrink wrap or plastic will be excluded from any damage claims.
Use as much internal padding (bubble wrap or foam) as possible to prevent the items from moving inside the package, even when the box is jostled. Each layer of padding is another layer of protection. It is recommended that the walls of the box be padded by at least 5cm. You can use crumpled newspaper as an emergency solution, but smooth paper by itself cannot guarantee protection.
Cover all bonded parts and flaps with sufficiently strong tape. We recommend wrapping the parcel’s edges and re-taping over any older tape if the box has been previously used. For heavy shipments, cover the package corners as well.
Weigh and measure your fully wrapped package. Comparisons can be helpful for smaller parcels (such as with a one-kilogram flour packet) to get a better idea of (and more accurately estimate) the weight. You can weigh heavier items by holding them while using a body weight scale and subtracting your weight. If the package is substantially heavier than is specified in your order, we will bill the difference immediately, including the surcharge. Please inform us of any changes to your order as soon as possible.
If the items cannot be fully covered by the lid of the box, cover with a few extra layers of cardboard. Tyres, for example, need to be split up into two packages with two tyres in each box (not applicable for oversized transport). If you need to send tyres with rims, you need to pack each tyre separately. When in doubt, please do not hesitate to contact us for assistance.
Remove or cover all old Courier labels or other addresses from the shipment’s packaging. Parcels pass through automatic sorting machines and old labels may cause a delay in the shipment or, in extreme cases, loss. If the delivery fails due to an old label, the customer is not entitled to a refund.
Write the recipient's address on the package with a pen or pencil. Even though waybills are used for delivery, this provides the Courier with backup information if the waybill gets damaged. This also makes it easier to stick waybills on the correct parcels, reducing errors. We also recommend writing down the tracking number (with the format PSxxxxxxx) on the package.
Waybill printing is required. Print the waybills and attach to a visible place on top of the package. For added security, you can print an extra copy and place this inside the parcel.
If you are shipping Internationally, stick a plastic envelope on the side of the package and enclose the necessary documents for customs, such as the commercial invoice or proforma invoice. The customs officer may not need to open your package.