Our main priority is to get your shipments to their destinations safely. You can assist us with careful packaging and preparation. If you do not follow the recommendations, the carrier may refuse your improperly packaged parcel, add a surcharge and / or reject any potential claims.
Packaging regular parcels properly
We recommend using a new, double-layered cardboard box. Used boxes can be damaged and provides your shipment with less protection. Box strength should be carefully chosen according to the type of goods being packaged: three-layer corrugated cardboard for light and bulky goods; five-layer corrugated cardboard for heavy, fragile and sensitive goods; and seven-layer corrugated cardboard for very heavy goods. Packages wrapped in shrink wrap or plastic only, are excluded from any damage claims.
Use as much internal padding (bubble wrap or foam) as possible to prevent package items moving, even when the package is jostled. Each layer of padding is another layer of protection. It is recommended the box walls be padded by at least 5cm. You can use crumpled newspaper as an emergency solution, but smooth paper by itself cannot guarantee enough protection.
Cover all bonded parts and flaps with sufficiently strong tape. We recommend wrapping the parcel’s edges and re-taping over any older tape if the box has been previously used. For heavy shipments, cover the package corners.
Weigh and measure your fully wrapped package. Comparisons can be helpful for smaller parcels, such as with a one-kilogram flour packet, to get a better idea of (and more accurately estimate) the weight. You can weigh heavier items by holding them while using a personal scale and subtracting your weight from the result. If the package is substantially heavier than is specified in your order, we will bill the difference immediately, including the surcharge. Please inform us of any changes to your order as soon as possible.
Cover any items that cannot be covered by the lid of the box, with a few extra layers of cardboard. Tyres, for example, need to be split up into two packages with two tyres in each (not applicable for oversized transport). If you need to send tyres with rims, you need to pack each tyre separately. When in doubt, do not hesitate to contact us for assistance.
Remove or cover all old carrier labels or other addresses from the shipment’s packaging. Parcels pass through automatic sorting machines and old labels may cause a delay in the shipment or, in extreme cases, loss. If the delivery fails due to an old label, the customer is not entitled to a refund.
Write the recipient's address on the package with a pen or pencil. Even though labels are used for delivery, this provides the carrier with backup information if the label gets damaged. This also makes it easier to stick labels on correct parcels, avoiding mistakes. We also recommend writing down the tracking number (PSxxxxxxx format) on the package.
Check if your chosen carrier requires label printing. Most carriers will bring their own labels and stick them onto the package upon collection. Where label printing is required, print the label and attach it to a visible place on top of the package. For added security, you can print another copy and place it inside the parcel.
If you are shipping outside of the EEA (European Economic Area), stick a plastic envelope on the side of the package and enclose the necessary documents for customs, such as an invoice or proforma invoice. The customs officer may not need to open your package.