Packaging Instructions

Our main priority is getting your shipments to their destinations safely. You can assist us by carefully packaging and preparing your parcel. If you do not follow these recommendations, the Courier may refuse to uplift your incorrectly packaged parcel, add a surcharge and / or reject any potential claims.

Packaging Regular Parcels Correctly

What not to do!

  • Never use pouches or boxes that are branded by a different courier to the one who will be handling your parcel.
  • Do not bundle your parcels - boxes may become loose and, in extreme cases, cannot be assigned to the shipment. Some couriers allow multiple packages to be sent in one shipment and only the total weight is considered.
  • Do not use the “Fragile“ label as a substitute for adequate packaging! Drivers will be careful and cautious but sorting machines cannot “see” the alert.
  • Do not write a list of contents or the value of the contents onto the package! Parcelspot only works with trusted couriers,but opportunity makes a thief.
  • Do not use thin adhesive tape or weak string! Packages are best secured with rigid tape.
  • Do not use a box that cannot hold at least five times the weight of the parcel! Your parcel is not alone in the truck. Check the maximum weight information when buying packaging.
  • Stick waybills onto the flattest surface. Automatic sorting will not work if you wrap the waybill around a corner.