Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Parcel Packaging & Contents Collapse all Expand All
Does my package have to be wrapped?

Yes. The package has to be packed in such a manner that its contents are protected against damage. Claims on incorrectly packaged parcels that get damaged will be rejected. Get some packaging tips here.

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How do I determine my parcel's weight if I have no scales?

You can still estimate your parcel's weight without scales. For small packages, you can compare the weight to a bag of flour, for example. For larger parcels, step on body scales with the package and again without the package, then calculate the weight difference. Should the parcel's actual weight exceed the declared weight, Parcelspot will rebill you for the difference in price (if any).

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Can I ship car tyres together with rims?

Yes, provided that they don’t exceed the maximum weight and dimensions. Each tyre with a rim must be ordered as a separate package when creating your order. Each tyre must be wrapped in bubble wrap and the waybill must be attached to it. If you are sending tyres only (with no rims), divide four tyres into two packages with two tyres in each. Please wrap the two tires together properly with bubble wrap.

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How do I package my parcel correctly?

A properly packed parcel that is ready for the courier meets the following requirements:

  • Reflects the package weight.
  • Contents are secure and protected.
  • Suitable for processing by an automatic conveyor belt.
  • Is stackable (contents are protected enough to hold five times the package weight being placed on top of it).
  • All lids and holes are secured in such a manner that it cannot be opened easily. Empty spaces between the inside of the box and the contents are filled in.
  • The shrink wrap is not shrunk with printouts over it.
  • Is not tied.
  • All old shipping labels are removed from used boxes.

Find out more about proper packaging here.

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Can I send multiple parcels in one order?

Most courier companies can ship multiple packages in one order. Simply specify the number of parcels you need to send in the first screen of your quote. (Note: parcels shall not be tied together.) You will need to attach a waybill to each parcel. If the collection occurs at one location and several shipments are being delivered to different locations, simply fill in the details for the first delivery location and add to cart, then click on "Add another parcel" and repeat until all the parcels are done. You will then only pay once for all your shipments under one order. The onus is on the sender to ensure that the correct waybills are attached to the correct parcels.

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Can I ship fragile goods?

Please note that glass and fragile items are on the prohibited items list. However, you may still ship glass and fragile items (these are the only exceptions to the prohibited items list that can be transported), provided that the fragile goods are packaged securely (please see our packaging tips). However, this will be entirely at your own risk and Parcelspot and our valued Courier Partners will not be held responsible should any damage occur. The parcel must be labelled on all sides with "Fragile" stickers to notify the courier driver that the contents are fragile and therefore needs gentle handling. Package contents that aren't restricted from transport but are on the list of limited responsibility can be shipped - however, the customer will have no reimbursement rights should any damages occur. We recommend taking out protection cover on your shipment as well - simply add the value of the contents of your parcel to the "PROTECTION" field when pulling a quote. Please note that neither Parcelspot nor their valued Courier Partners are liable for any fragile items that are not adequately and securely packaged.

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What items cannot be sent?

Please visit this page for a list of restricted and prohibited items.

International shipments are subject to the restrictions imposed by the particular destination countries. Restrictions are usually placed on alcoholic drinks, tobacco products, drugs and fuel.

The sender is responsible for the contents of the parcel and should always check with the customs office at the designated country to ensure that the particular goods being sent are allowed for import.

International shipments might be subject to inspection and a bill of lading (B/L) might be required. If the sender cannot provide the B/L when it is requested, the shipment might be returned.

We suggest complying with the list of restricted items in packages. Goods that aren't restricted from shipping but are on the limited responsibility list can be shipped. However, the Customer will have no reimbursement rights should damages occur on these.

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