Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Parcel Packaging & Contents Collapse all Expand All
Can I ship car tyres together with rims?

Yes. However, each tyre on a disc must be ordered as a separate package when making a shipping order. Each tyre must be wrapped in shrink wrap for the driver to stick a label on it.

If you are sending tyres only (no rims), divide four tyres into two packages with two tyres in each. Please tighten the two tires together properly with shrink wrap.

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Can I send multiple parcels in one order?

Most courier companies can ship multiple packages in one order. Simply specify the number of parcels you need to send in the first screen of your quote. (Note: parcels shall not be tied together.) The driver will label each parcel accordingly - please advise on which parcel is intended to go to which recipient and the relevant addresses so that they can be delivered to the correct place.

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Can I ship fragile goods?

Yes, be careful to package your parcel properly and securely (see how to wrap your parcel properly). The parcel must be labelled on all sides, notifying the courier driver about fragile goods, so it can be seen immediately that the package requires gentle handling. We also suggest complying with the list of forbidden package contents. Packages contents that are't restricted from transport but are on the list of limited responsibility will be shipped. However, the customer will have no reimbursement rights should damages occur.

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How do I pack my parcel correctly?

A properly packed parcel that is ready for the courier meets the following requirements:

  • Reflects the package weight.
  • Contents are secure and protected.
  • Suitable for processing by an automatic conveyor belt.
  • Is stackable (contents are protected enough to hold five times the package weight being placed on top of it).
  • All lids and holes are secured in such a manner that it cannot be opened easily.
  • Empty spaces between the inside of the box and the contents are filled in.
  • The shrink wrap is not shrunk with printouts over it.
  • Is not tied.
  • All old shipping labeles are removed from used boxes.

Find out more about proper packaging here.

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How do I determine my parcel's weight if I have no scales?

You can still estimate your parcel's weight without scales. For small packages, you can compare the weight to a bottle of water, for example. For larger parcels, step on body scales with the package and again without the package, then calculate the weight difference.

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Which package contents are allowed, and which are restricted?

There are no restrictions on the contents of packages sent nationally. International shipments are subject to the individual restrictions imposed by particular countries. Usually, restrictions are placed on alcoholic drinks, tobacco products, drugs and fuel. The sender is responsible for package contents and should always check with customs at the designated country on whether import of particular goods is allowed. International shipments might be subject to inspection and a bill of lading (B/L) might be required. If the sender cannot provide the B/L when it is we requested, the shipment might be returned.

We also suggest complying with the list of restricted items in packages. Shipments containing goods that aren't restricted from shipping but are on the list of limited responsibility can be shipped. However, the Customer has no reimbursement rights should damages occur.

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Does my package have to be wrapped?

Yes.  The package has to be packed in such a manner that its contents are protected against damage. Claims on incorrectly packaged parcels that get damaged will be rejected. Get some packaging tips here.

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