Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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If you choose “use sender address as billing address” - the sender will receive two e-mails - one with a new order confirmation with a payment link and another with an invoice and parcel tracking link once payment has been processed. If you choose the second option, both emails are sent to the recipient.
If you run an e-commerce site, you have a store, you're a business or you sell your products through third party internet platforms, we will offer you special terms and prices. You can learn more about our special offers here. Apply to be a Parcelspot partner here or contact us - we have solutions for everyone.
The system will e-mail the sender the waybill once successful payment has been made.
Alternatively, you can login to your account and print the waybill directly from the orders list. Click on Options -> Print Waybill.
Filling in these fields is optional. Use these for instructions to be given to the courier when collecting your parcel (e.g. if the driver needs to collect from security at the gate, or if the driver has to hoot upon arrival as recipient’s doorbell is not working). NB If you have no instructions to impart, please leave blank.
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.