Frequently Asked Questions

If you choose “use sender address as billing address” - the sender will receive two e-mails - one with a new order confirmation with a payment link and another with an invoice and parcel tracking link once payment has been processed. If you choose the second option, both emails are sent to the recipient.

Please contact us - our Sales Department will provide you with information on our partnership and contract options.

If you run an e-commerce site, you have a store, you're a business or you sell your products through third party internet platforms, we will offer you special terms and prices. You can learn more about our special offers here. Apply to be a Parcelspot partner here or contact us - we have solutions for everyone.

The system will e-mail the sender the waybill once successful payment has been made. Alternatively, you can login to your account and print the waybill directly from the orders list. Click on Options -> Print Waybill.

Filling in this field is optional and is mostly used by businesses to fill in their reference numbers (their own invoice or order numbers, for example).

Filling in these fields is optional. Use these for instructions to be given to the courier when collecting your parcel (e.g. if the driver needs to collect from security at the gate, or if the driver has to hoot upon arrival as recipient’s doorbell is not working). NB If you have no instructions to impart, please leave blank.

This can be done in the second last step of the checkout process in “Order Summary”. Above “Order Details”, click on “Edit billing address”. A table will be shown in which you can enter your required billing address.