Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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Filling in this field is optional. Businesses and e-commerce providers use this field to note their work hours and / or lunch breaks so that the driver knows when the Customer is available. You can also note the package contents, such as "tyres" or "refrigerator" so that the driver can ensure that there is enough room in their vehicle. Please don't write the address in this field - you can, however, give detailed instructions on how to find your location, or advise that a building number is not visible and the entrance is next to ABC Coffee shop.
If you run an e-commerce site, you have a store, you're a business or you sell your products through third party internet platforms, we will offer you special terms and prices. You can learn more about our special offers here. Apply to be a ParcelSpot SA partner here or contact us - we have solutions for everyone.
If you choose “use sender address as billing address” - the sender will receive two e-mails - one with a new order confirmation and another with an invoice and parcel tracking link once your payment has been processed. If you choose the second option, both emails are sent to the recipient.
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.