Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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What do I enter into the "Reference number" field?

Filling in this field is optional and is mostly used by e-commerce businesses to fill in their internal order numbers.

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Can I use a billing address that is different to either the sender’s or recipient’s address?

This can be done in the second last step of the checkout process in “Order Summary”. Above “Order Details”, click on “Edit billing address”. A table will be shown in which you can enter your required billing address.

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What do I enter in the "Remarks"; field when creating an order?

Filling in this field is optional. Businesses and e-commerce providers use this field to note their work hours and / or lunch breaks so that the driver knows when the Customer is available. You can also note the package contents, such as "tyres" or "refrigerator" so that the driver can ensure that there is enough room in their vehicle. Please don't write the address in this field - you can, however, give detailed instructions on how to find your location, or advise that a building number is not visible and the entrance is next to ABC Coffee shop.

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How do I print a waybill?

The system will e-mail the sender the waybill once successful payment has been made.

Alternatively, you can login to your account and print the waybill directly from the orders list. Click on Options -> Print Waybill. 

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Can I get a discount if I make many regular orders?

If you run an e-commerce site, you have a store, you're a business or you sell your products through third party internet platforms, we will offer you special terms and prices. You can learn more about our special offers here. Apply to be a ParcelSpot SA partner here or contact us - we have solutions for everyone.

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Can I get credits?

Please contact us - our Sales Department will provide you with information on our partnership and contract options.

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What does it mean to "use sender / recipient address as a billing address"?

If you choose “use sender address as billing address” - the sender will receive two e-mails - one with a new order confirmation and another with an invoice and parcel tracking link once your payment has been processed. If you choose the second option, both emails are sent to the recipient.

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Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.