Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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On the main page, fill in the parcel details: collection address, delivery address, weight and dimensions. Add the special services that you require (optional) and tap on “Continue”. A list of courier companies with the cost of shipping and various shipping options will show up.
Choose the option that fits your preferences, fill in the form and pay online. A driver will collect the parcel at the specified address. From the moment it is collected, you can track your shipment online via the link we will email you. The package is then delivered to the address that you have filled in.
We only process orders that have been settled, therefore you need to pay the shipping fee beforehand. There are multiple ways to pay for your order in the last step of the checkout. We support online payments using cards, PayPal, EFTs and proforma invoices. Paying the driver is not an available option.
Yes. However, each tyre on a disc must be ordered as a separate package when making a shipping order. Each tyre must be wrapped in shrink wrap for the driver to stick a label on it.
If you are sending tyres only (no rims), divide four tyres into two packages with two tyres in each. Please tighten the two tires together properly with shrink wrap.
Most courier companies can ship multiple packages in one order. Simply specify the number of parcels you need to send in the first screen of your quote. (Note: parcels shall not be tied together.) The driver will label each parcel accordingly - please advise on which parcel is intended to go to which recipient and the relevant addresses so that they can be delivered to the correct place.
The sticker requirements are shown when choosing the courier company in the courier list. You will see either a “Label Required” sign (red printer icon) or “Label Not Required” sign (green printer icon). If labelling the parcel is required, we will send you the label via email in PDF format. This label should be printed out with the barcode as writing the address on the parcel is insufficient. If a label is not required, the courier will label your parcel upon collection.
It is a sad reality that hijackings and theft are all too common. Parcelspot offers a parcel protection product against damage and theft as an additional service to our clients (underwritten by PrestMarine) at a nominal fee. To take out cover, simply add the value of the contents of your parcel in the "PROTECTION" field when pulling a quote. Please also ensure that these guidelines are followed when packaging your parcel as damage caused by insufficient packaging may result in a claim being denied. Taking photographs of the item you're shipping (at all angles) both before and after packaging, would be invaluable to the investigation should a claim need to be made.
The weight of the parcel is the main parameter for the shipping cost calculations. We need to know how much your parcel weighs so that we can list the best available couriers and rates. If you attempt to send a parcel that weighs more than you had declared, we have the right to bill you the price difference immediately. The sender needs to obey maximum parcel dimensions, failing which, the courier company will be unable to process your package due to technical limitations.
Unfortunately, we do not offer the possibility of shipping from foreign e-commerce sites. If it's a brick and mortar store, you can pay for your goods in advance, choose the option of picking the items up in person and tell the shop that your items will be collected by a courier. You would need to get the weight and dimensions of the parcel(s) directly from the merchant to obtain an accurate quote. (Please check in advance that the parcel doesn't exceed the maximum weight and dimensions.) If the merchant refuses to hand over your items to the courier, unfortunately you cannot be refunded for the shipping cost.
Filling in this field is optional. Businesses and e-commerce providers use this field to note their work hours and / or lunch breaks so that the driver knows when the Customer is available. You can also note the package contents, such as "tyres" or "refrigerator" so that the driver can ensure that there is enough room in their vehicle. Please don't write the address in this field - you can, however, give detailed instructions on how to find your location, or advise that a building number is not visible and the entrance is next to ABC Coffee shop.
You can still estimate your parcel's weight without scales. For small packages, you can compare the weight to a bottle of water, for example. For larger parcels, step on body scales with the package and again without the package, then calculate the weight difference.
Contact us anytime to cancel your order. For faster identification of your shipment, please have your order number (OPxxxxx) or tracking number (PSxxxx) ready. If the shipment still hasn't been picked up, we will cancel your order and refund your payment. If the parcel has already been collected, we will advise the courier company to return the parcel to the sender (in this case, we are unable to issue a refund).
This means that there are no courier companies available from our network who can transport your parcel. The weight or dimensions of your parcel may exceed limitations, particularly for international shipments. Try splitting your shipment into several parcels and put the information about your packages in a new quote.
If you choose “use sender address as billing address” - the sender will receive two e-mails - one with a new order confirmation and another with an invoice and parcel tracking link once your payment has been processed. If you choose the second option, both emails are sent to the recipient.
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.