Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Parcel Deliveries Collapse all Expand All
Courier companies try their best to deliver your parcels on time, and they have a success rate of approximately 95%. However, we cannot guarantee that there won't be unforeseen delays on route (weather, customs processes, traffic accidents, etc.)
Having parcels ready for shipping (properly packed and labelled) and being reachable at collection addresses is essential for timeous collections. Recipients should track packages online and be ready to expect calls from the drivers once the tracking shows that the parcels have been loaded into their vehicles for delivery.
A driver arrives at the address you specified in your order. He will come to the front of your building and take or pass on your parcel.
Please be advised that courier companies cannot deliver to post office boxes and undertaking a parcel must be confirmed with the recipient's signature.
If the first attempt is unsuccessful, another delivery attempt is arranged with the recipient. If the second attempt also unsuccessful or the recipient is unreachable, the parcel is then stored in the logistics centre for one week. The recipient will be expected to call us to schedule another delivery attempt. The parcel will be returned to the sender if no communication is received within the week.
You'll receive a link for parcel tracking and an invoice via emails as soon as payment has been received. You can also track your parcels when logged into your ParcelSpot SA account or by entering your parcel tracking number (starting with “PS”). You can also find a dedicated parcel tracking page here.
If the recipient isn't available at his / her address and isn't answering their phone calls, the courier will advise Parcelspot. We will then contact the receiver to notify them that the courier is attempting to deliver the parcel and make the required arrangements. If the recipient is unreachable telephonically, we will then contact the sender to obtain an alternative number. Repeated unsuccessful delivery attempts, however, may result in the parcel being returned.
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Please ask us using the following form. We will respond by e-mail and we will include the question here.