Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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A driver arrives at the address you specified in your order. He will come to the front of your building and take or pass on your parcel.
Please be advised that courier companies cannot deliver to post office boxes and undertaking a parcel must be confirmed with the recipient's signature.
The sticker requirements are shown when choosing the courier company in the courier list. You will see either a “Label Required” sign (red printer icon) or “Label Not Required” sign (green printer icon). If labelling the parcel is required, we will send you the label via email in PDF format. This label should be printed out with the barcode as writing the address on the parcel is insufficient. If a label is not required, the courier will label your parcel upon collection.
There is no option for choosing a specific time or period (morning, afternoon, evening). The driver’s approximate arrival time is available no earlier than on the morning of the collection day. Please contact us if you wish to know the driver’s approximate arrival time and we well get this information for you. For faster identification of your shipment, please have the parcel number (formatted as OPxxxxxxxx) ready.
Courier companies try their best to deliver your parcels on time, and they have a success rate of approximately 95%. However, we cannot guarantee that there won't be unforeseen delays on route (weather, customs traffic accidents, etc.)
Having parcels ready for shipping (properly packed and labelled) and being reachable at collection addresses is essential for timeous deliveries. Recipients should track packages online and be ready to expect calls from the drivers once the tracking shows that the parcels have been loaded into the cars for deliveries.
If the recipient isn't available at his / her address and isn't answering their phone calls, the courier will advise Parcelspot. We will then contact the receiver to notify them that the courier is attempting to deliver the parcel and make the required arrangements. If the recipient is unreachable telephonically, we will then contact the sender to obtain an alternative number. Repeated unsuccessful delivery attempts, however, may result in the parcel being returned.
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.