Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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Can I track my parcel while it’s in transit?

You'll receive a link for parcel tracking and an invoice via emails as soon as payment has been received. You can also track your parcels when logged into your ParcelSpot SA account or by entering your parcel tracking number (starting with “PS”). You can also find a dedicated parcel tracking page here.

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What does it mean to "use sender / recipient address as a billing address"?

If you choose “use sender address as billing address” - the sender will receive two e-mails - one with a new order confirmation and another with an invoice and parcel tracking link once your payment has been processed. If you choose the second option, both emails are sent to the recipient.

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