Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Payments & Costs Collapse all Expand All
If you open an account with Parcelspot, you receive 10% discount on all your shipping costs, (not including surcharge payments) other benefits included. Simply pull the quotes while logged into your account. You can also receive percentage of your spend this month as cash back on your account the following month to use towards your courier fees in that month, based on a tier (the higher your spend, the higher your cash back percentage will be).
On the main page, fill in the parcel details: collection address, delivery address, weight and dimensions. Add the special services that you require (optional) and tap on “Continue”. A list of courier companies with the cost of shipping and various shipping options will show up. This includes the estimated collection and delivery dates.
We will email you with a payment confirmation and a link to track your shipment as soon as successful payment has been received. Clicking on the link will take you to a page with details such as the parcel collection date, the estimated delivery date and also tracking information.
Orders are only processed once they have been settled - the shipping therefore needs to be paid beforehand. We offer multiple online payment options: debit cards, credit cards, PayPal, and positive Credit Balance. Paying the driver is not available as an option (for technical and security reasons).
You will be rebilled for the difference for the amount owing.
We recommend using our online shipping calculator as this will always get you the most accurate final shipping quotes. We have also compiled a rates schedule for the delivery costs within South Africa. Please request an up-to-date schedule from email@example.com.
Yes, all prices are final. Our smart algorithm calculates all the applicable surcharges and shows the final shipping price. You pay the shipping fee in advance on our site - you don't pay anything to the driver.
The only instances where this may not apply, are as follows:
• You under declare the weight and / or dimensions of your parcel (i.e. it's actually a lot heavier and bigger than claimed, pushing it into a higher price bracket).
• A special request is made for a collection or delivery that falls outside of working days or hours.
• When the location(s) is a mine, port or an harbour, a high risk or remote area, inside a shopping centre, on a farm or game farm, or an embassy or consulate.
In such cases, Parcelspot will get in touch with you to rebill you for the difference.
If you run an e-commerce site, you have a store, you're a business or you sell your products through third party internet platforms, we will offer you special terms and prices. You can learn more about our special offers here. Apply to be a Parcelspot partner here or contact us - we have solutions for everyone.
The weight of the parcel is the main parameter for the shipping cost calculations. We need to know how much your parcel weighs so that we can list the best available couriers and rates. If you attempt to send a parcel that weighs more than you had declared, we have the right to rebill you for the price difference. The sender needs to obey maximum parcel dimensions, failing which, the courier company will be unable to process your package due to technical limitations.
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.