Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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On the main page, fill in the parcel details: collection address, delivery address, weight and dimensions. Add the special services that you require (optional) and tap on “Continue”. A list of courier companies with the cost of shipping and various shipping options will show up.
We only process orders that have been settled, therefore you need to pay the shipping fee beforehand. There are multiple ways to pay for your order in the last step of the checkout. We support online payments using cards, PayPal, EFTs and proforma invoices. Paying the driver is not an available option.
All payments for services are done online, through GoPay, a secure payment gateway. You have multiple payment options:
As soon as your payment is processed, you will receive our invoice via email and your order is processed.
The weight of the parcel is the main parameter for the shipping cost calculations. We need to know how much your parcel weighs so that we can list the best available couriers and rates. If you attempt to send a parcel that weighs more than you had declared, we have the right to bill you the price difference immediately. The sender needs to obey maximum parcel dimensions, failing which, the courier company will be unable to process your package due to technical limitations.
Yes, all prices are final. Our smart algorithm calculates all the applicable surcharges and shows the final shipping price. You pay the shipping fee in advance on our site - you don't pay anything to the driver.
The only instances where this may not apply, are as follows:
- You under declare the weight and / or dimensions of your parcel (i.e. it's actually a lot heavier and bigger than claimed, pushing it into a higher price bracket).
- A special request is made for a collection or delivery that falls outside of regular hours.
- When the location(s) is a port or an harbour, a high risk or remote area, inside a shopping centre, on a farm or game farm, or an embassy or consulate.
- Tender deliveries.
In such cases, Parcelspot will get in touch with you to rebill you for the difference.
We recommend using our online shipping calculator as this will always get you the most accurate final shipping quotes. We have also compiled a rates schedule for the delivery costs within South Africa. Please request an up-to-date schedule from firstname.lastname@example.org.
If you run an e-commerce site, you have a store, you're a business or you sell your products through third party internet platforms, we will offer you special terms and prices. You can learn more about our special offers here. Apply to be a ParcelSpot SA partner here or contact us - we have solutions for everyone.
If you open an account with us, you get a 2.5% discount on all your shipping costs (simply pull the quotes while logged into your account), amongst other benefits. You can also get percentage of your spend this month as cash back on your account on the first day of the following month to use towards your courier fees in that month, based on a tier (the higher your spend, the higher your cash back percentage will be).
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.