Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
General Questions Collapse all Expand All
Choose the option that fits your preferences, fill in the form and pay online. A driver will collect the parcel at the specified address. From the moment it is collected, you can track your shipment online via the link we will email you. The package is then delivered to the address that you have filled in.
Unfortunately, we do not offer the possibility of shipping from foreign e-commerce sites. If it's a brick and mortar store, you can pay for your goods in advance, choose the option of picking the items up in person and tell the shop that your items will be collected by a courier. You would need to get the weight and dimensions of the parcel(s) directly from the merchant to obtain an accurate quote. (Please check in advance that the parcel doesn't exceed the maximum weight and dimensions.) If the merchant refuses to hand over your items to the courier, unfortunately you cannot be refunded for the shipping cost.
We offer our valued Customers the transportation of parcels at the affordable rates that we get from our valued Courier Partners, thanks to the high shipment volumes that we realize. You can choose a shipping provider based on price, estimated delivery time or according to your personal preference.
Yes, all prices are final. Our smart algorithm calculates all the applicable surcharges and shows the final shipping price. You pay the shipping fee in advance on our site - you don't pay anything to the driver.
The only instances where this may not apply, are as follows:
- You under declare the weight and / or dimensions of your parcel (i.e. it's actually a lot heavier and bigger than claimed, pushing it into a higher price bracket).
- A special request is made for a collection or delivery that falls outside of regular hours.
- When the location(s) is a port or an harbour, a high risk or remote area, inside a shopping centre, on a farm or game farm, or an embassy or consulate.
- Tender deliveries.
In such cases, Parcelspot will get in touch with you to rebill you for the difference.
Our service is designed for everyone – individuals, retailers and businesses. Most of our retail Customers are individuals who used to bring packages to the post office or a drop-off point. It's so easy to fill in the details and order on our website and pay the shipping fee online - then all you need to do is prepare your parcel for shipment and give it to the courier driver that comes to the chosen collection address (typically the home or office address). You can learn more about our services here.
If you open an account with us, you get a 2.5% discount on all your shipping costs (simply pull the quotes while logged into your account), amongst other benefits. You can also get percentage of your spend this month as cash back on your account on the first day of the following month to use towards your courier fees in that month, based on a tier (the higher your spend, the higher your cash back percentage will be).
Did you not find the answer to your question?
Please ask us using the following form. We will respond by e-mail and we will include the question here.