Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
General Questions Collapse all Expand All
Why are your prices lower than the quotes I'm getting directly from the courier companies?

We have agreements in place with our valued Courier Partners due to the high volumes that we clear. We then pass the lower rates to our valued Customers.

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Can I get any discounts?

If you open an account with Parcelspot, you receive 10% discount on all your shipping costs, (not including surcharge payments) other benefits included. Simply pull the quotes while logged into your account. You can also receive percentage of your spend this month as cash back on your account the following month to use towards your courier fees in that month, based on a tier (the higher your spend, the higher your cash back percentage will be).

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Can I use your service to shop on an international e-commerce site?

Unfortunately we do not offer the import option at the moment and therefore cannot ship from oversees. If the international e-commerce site (or physical store) is located in South Africa, you can pay for your goods and choose the collect option and advise the shop that a courier will collect your items. Please get the following information from the merchant prior to booking the shipment: 1) weight and dimensions of the parcel(s), 2) contact name, 3) email address, 4) mobile number of the person handing over your parcel. Please check in advance that the parcel doesn't exceed the maximum weight and dimensions. If the merchant refuses to hand over your items to the courier, you will be charged a collection fee - it's always best to first reach out to the merchant before ordering a courier with Parcelspot.

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Can I send a parcel with a Cash on Delivery (COD) option?

For technical and security reasons, we do not provide the COD option.

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Do you have a full price list?

We recommend using our online shipping calculator as this will always get you the most accurate final shipping quotes. We have also compiled a rates schedule for the delivery costs within South Africa.  Please request an up-to-date schedule from

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Is the online quote price final, or do other surcharges apply?

Yes, all prices are final. Our smart algorithm calculates all the applicable surcharges and shows the final shipping price. You pay the shipping fee in advance on our site - you don't pay anything to the driver. The only instances where this may not apply, are as follows: • You under declare the weight and / or dimensions of your parcel (i.e. it's actually a lot heavier and bigger than claimed, pushing it into a higher price bracket). • A special request is made for a collection or delivery that falls outside of working days or hours. • When the location(s) is a mine, port or an harbour, a high risk or remote area, inside a shopping centre, on a farm or game farm, or an embassy or consulate. In such cases, Parcelspot will get in touch with you to rebill you for the difference.

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Is your service a good fit for me?

Our service is designed for everyone – individuals, retailers and businesses. Most of our retail Customers are individuals who used to bring packages to the post office or a drop-off point. It's so easy to fill in the details and order on our website then pay the shipping fee online - then all you need to do is prepare your parcel for shipment and give it to the courier driver that comes to the chosen collection address (typically the home or office address). You can learn more about our services here.

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Can I order shipping between two other countries (for example, from Germany to Italy)?

Direct shipping between two other countries will be available soon. We only support global shipping from a South African collection address at this point in time.

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How do I send a parcel?

Simply fill in the form on our home page or mobile app to pull a quote. Depending on your order requirements, services and quotations from our trusted courier partners will be offered to you.

Choose the quote / service that suits you best, create your order and pay online. The sender is required to print 4 copies of the waybill (emailed by the system upon successful payment). A driver will collect the parcel at the specified collection address. You can then track your shipment via the online link emailed to you. The package is then delivered to the destination address that you have entered into your order, as per the service that you have chosen.

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What is an outlying or regional area?

To understand this, we first need to understand the main centres. Main centres are areas that are located in close proximity to major airports. These are: Bloemfontein, Cape Town, Durban, East London, George, Gqeberha (Port Elizabeth), Johannesburg, Kimberley, Nelspruit, Pietermaritzburg, Polokwane, and Tshwane (Pretoria). Regional areas are locations that are more than 40km outside of the areas listed as Main Centres. Outlying areas are locations that are far and seldom have deliveries. Due to the distance and the small volumes of parcels being delivered to these areas, they may only be serviced on certain days.

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Why is your service so good?

We offer our valued Customers the transportation of parcels at the affordable rates that we receive from our valued Courier Partners, thanks to the high volumes of shipments. You can choose a shipping provider based on price, estimated delivery date or according to your personal preference.

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Will I get confirmation of delivery?

Our system will email you the tracking updates along the parcel's journey, even notifying you of the delivery. If you need a POD, you can get the proof of delivery by emailing us at Please include the shipping number in your request.

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Did you not find the answer to your question?

Please ask us using the following form. We will respond by e-mail and we will include the question here.