Frequently Asked Questions
If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
Protection Cover & Claims Collapse all Expand All
It is a sad reality that hijackings and theft are all too common. Parcelspot offers a parcel protection product against damage and theft as an additional service to our clients (underwritten by PrestMarine) at a nominal fee. To take out cover, simply add the value of the contents of your parcel in the "PROTECTION" field when pulling a quote. Please also ensure that these guidelines are followed when packaging your parcel as damage caused by insufficient packaging may result in a claim being denied. Taking photographs of the item you're shipping (at all angles) both before and after packaging, would be invaluable to the investigation should a claim need to be made.
Yes, provided that the fragile goods are packaged securely (please see our packaging tips). The parcel must be labelled on all sides with "Fragile" stickers to notify the courier driver that the contents are fragile and therefore needs gentle handling. We also suggest complying with the list of forbidden package contents. Package contents that are't restricted from transport but are on the list of limited responsibility can be shipped - however, the customer will have no reimbursement rights should any damages occur. We recommend taking out protection cover on your shipment as well - simply add the value of the contents of your parcel to the "PROTECTION" field when pulling a quote.
Please visit this page for a list of restricted and prohibited items.
International shipments are subject to the restrictions imposed by the particular destination countries. Restrictions are usually placed on alcoholic drinks, tobacco products, drugs and fuel.
The sender is responsible for the contents of the parcel and should always check with the customs office at the designated country to ensure that the particular goods being sent are allowed for import.
International shipments might be subject to inspection and a bill of lading (B/L) might be required. If the sender cannot provide the B/L when it is we requested, the shipment might be returned.
We suggest complying with the list of restricted items in packages. Goods that aren't restricted from shipping but are on the limited responsibility list can be shipped. However, the Customer will have no reimbursement rights should damages occur. We recommend taking out protection cover on the shipment by adding the value of the contents to the "PROTECTION" field when pulling a quote.
Please fill in the claims form here. Upon investigation, we will reimburse you for the full shipping fee if the parcel has been lost. You can only claim for loss or damage to the value of the contents of your parcel if you have taken out protection cover on your parcel with Parcelspot.
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