Frequently Asked Questions

If you are looking for information about how our service works, what we offer, you are in the right place. We prepared for you a selection of the most frequently asked questions divided into categories by query type.
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Can I use your service to shop on an international e-commerce site?

Unfortunately, we do not offer the possibility of shipping from foreign e-commerce sites.  If it's a brick and mortar store, you can pay for your goods in advance, choose the option of picking the items up in person and tell the shop that your items will be collected by a courier. You would need to get the weight and dimensions of the parcel(s) directly from the merchant to obtain an accurate quote.  (Please check in advance that the parcel doesn't exceed the maximum weight and dimensions.) If the merchant refuses to hand over your items to the courier, unfortunately you cannot be refunded for the shipping cost.

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Who will deliver my package in a foreign country?

It depends on the service and the courier company that you choose. Please contact Customer Care with the parcel tracking number (formatted as PSxxxxxxxxxx) and we will be able to provide you with this information.

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What happens to parcels that cannot be delivered to the recipients?

If the recipient isn't available at his / her address and isn't answering their phone calls, the courier will advise Parcelspot.  We will then contact the receiver to notify them that the courier is attempting to deliver the parcel and make the required arrangements.  If the recipient is unreachable telephonically, we will then contact the sender to obtain an alternative number.  Repeated unsuccessful delivery attempts, however, may result in the parcel being returned.

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